Shipping Policy

OZVapeOne sends orders with tracked delivery across Australia and to New Zealand where a listing allows it. In-stock orders are packed on business days. Public holidays and weekends are not business days.

Dispatch

We aim to dispatch in-stock items on a business day after payment clears. If an item is delayed we will email you. We do not guarantee a same-day cutoff on this page — checkout and the confirmation email are the live view of your order.

Tracking

When a parcel ships you should receive a tracking email. You can also use Order Tracking. If tracking does not move for a long time after dispatch, email info@ozvapesone.com with your order number.

Address

Check your address at checkout. If a parcel comes back because the address was wrong, extra shipping may apply to send it again.

Changes and cancellations

Email us as soon as you can. We can only change or cancel an order if it has not already shipped. Shipping fees already used are not refunded.

Age-restricted goods may need ID on delivery.

Adults 18+ only. Vaping rules vary across Australian states and New Zealand — see health.gov.au and Vaping Facts NZ.