FAQs

Who can buy?

Adults 18+ only. ID may be checked on delivery. We do not sell to minors and we do not help anyone bypass the rules in Australia or New Zealand.

Do you ship to New Zealand?

Yes, where the listing allows NZ delivery. Local vaping rules still apply — check official NZ guidance before you order.

Are products authentic?

We list genuine stock through authorised supply. Buy on this site rather than from random social ads if you want the model on the page.

How do I track an order?

Use Order Tracking with your order number and email, or wait for the dispatch email with a tracking link.

What if something is wrong with a device?

Stop using it and email support with photos and your order number. See Returns & Warranty.

Do you offer wholesale packs?

Yes — 10-packs of popular Australian lines are on the Wholesale Packs page. 18+ only.

Adults 18+ only. Vaping rules vary across Australian states and New Zealand — see health.gov.au and Vaping Facts NZ.